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FJR Motorcycle Forums
Technical & Mechanical Problems
Dealership Service
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<blockquote data-quote="bigjohnsd" data-source="post: 1171306" data-attributes="member: 86475"><p>Speaking as an ex-dealer, if I were the owner or dealer principal (the guy that actually runs the store) I'd sure want to know about something like this.</p><p></p><p>I disagree with the immediate "kick ass and take names" strategy suggested above.</p><p></p><p>I've learned that you catch more flies with honey, until you need to pull out the DDT!</p><p></p><p>Call and make an appointment to see the owner/dealer principal, that way you won't waste a trip.</p><p></p><p>Calmly lay out exactly what has happened as you see it.</p><p></p><p>Ask him/her to investigate and report back the next day.</p><p></p><p>Then, if action is not forthcoming get out the DDT but give the owner a chance to get his house in order and solve both of your problem.</p><p></p><p>When I had my store I met three days a week to review R.O.s with the service manager. We focused on jobs that had been in house for seven days. If we had someone's machine longer than a week I wanted to know about it. I had a lot of money tied up in R.O's; techs get paid weekly, Yamaha gets paid when the parts are shipped. I didn't want a bike sitting half done or done. If half done I wanted it finished and if done I wanted it picked up and paid for.</p><p></p><p>Good luck and please report back.</p></blockquote><p></p>
[QUOTE="bigjohnsd, post: 1171306, member: 86475"] Speaking as an ex-dealer, if I were the owner or dealer principal (the guy that actually runs the store) I'd sure want to know about something like this. I disagree with the immediate "kick ass and take names" strategy suggested above. I've learned that you catch more flies with honey, until you need to pull out the DDT! Call and make an appointment to see the owner/dealer principal, that way you won't waste a trip. Calmly lay out exactly what has happened as you see it. Ask him/her to investigate and report back the next day. Then, if action is not forthcoming get out the DDT but give the owner a chance to get his house in order and solve both of your problem. When I had my store I met three days a week to review R.O.s with the service manager. We focused on jobs that had been in house for seven days. If we had someone's machine longer than a week I wanted to know about it. I had a lot of money tied up in R.O's; techs get paid weekly, Yamaha gets paid when the parts are shipped. I didn't want a bike sitting half done or done. If half done I wanted it finished and if done I wanted it picked up and paid for. Good luck and please report back. [/QUOTE]
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FJR Motorcycle Forums
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