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FJR Motorcycle Forums
FJR Parts & Accessories Discussions
Arai Follow-up
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<blockquote data-quote="Randy" data-source="post: 207604" data-attributes="member: 443"><p>What seemed like a good idea on paper turned around and bit them in the ass. He's in marketing for a company where he's been employed for more than 20 years (I'm pretty sure). What's he supposed to say 'the idiots at headquarters have this dumb idea...'. No - he's supposed to sell it. What he says still makes sense...for the most part.</p><p></p><p>The fit...he's right - they will size you properly at a brick and mortar store. The first Arai I had was purchased without being sized. It seemed to fit ok....until I got sized and found out I was a Medium and not a Large. Add the smaller cheek pads and it feels like heaven.</p><p></p><p>Customer Service...well, if the shop sucks, the shop sucks. Can't polish a turd.</p><p></p><p>I've never had problems getting parts. Sometimes I got them at my local shops, sometimes online, sometimes calling Arai. But, I never had a problem getting parts. One time I needed a side cover. I went to a shop and they didn't have any in stock, so, they pulled one off of a helmet they had in stock and ordered a replacement. Now that's customer service.</p></blockquote><p></p>
[QUOTE="Randy, post: 207604, member: 443"] What seemed like a good idea on paper turned around and bit them in the ass. He's in marketing for a company where he's been employed for more than 20 years (I'm pretty sure). What's he supposed to say 'the idiots at headquarters have this dumb idea...'. No - he's supposed to sell it. What he says still makes sense...for the most part. The fit...he's right - they will size you properly at a brick and mortar store. The first Arai I had was purchased without being sized. It seemed to fit ok....until I got sized and found out I was a Medium and not a Large. Add the smaller cheek pads and it feels like heaven. Customer Service...well, if the shop sucks, the shop sucks. Can't polish a turd. I've never had problems getting parts. Sometimes I got them at my local shops, sometimes online, sometimes calling Arai. But, I never had a problem getting parts. One time I needed a side cover. I went to a shop and they didn't have any in stock, so, they pulled one off of a helmet they had in stock and ordered a replacement. Now that's customer service. [/QUOTE]
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Arai Follow-up
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