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FJR Classifieds
Dealer & Vendor Feedback Forum
Firstgear firstgear-usa.com
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<blockquote data-quote="Gbjbany" data-source="post: 1223358" data-attributes="member: 31223"><p>I purchased a Firstgear Kilimanjaro in November 2013 - early this year 1 of the snaps on the front came off , i thought at the time oh well thats a shame , but i looked up their site and they give a 2 year limited warranty. So i contacted them (1-866-302-5676) and explained (after some struggle to explain a "popper" and a snap are the same thing),</p><p></p><p>They asked for photo's and some background (receipt, size and address) and i sent them off in email the same day</p><p></p><p>Next day i get a ups return label and a mail saying they sending me a new jacket and to return the old in the box !!!! - I truly was expecting a bit of back and forth on why the snap coming off was my fault, too rough etc - But no - nothing - GREAT Customer orientation</p><p></p><p>I will be looking for first gear stuff again</p><p></p><p>Hope the 2 year thing helps someone else - <a href="https://www.firstgear-usa.com/warranty" target="_blank">https://www.firstgear-usa.com/warranty</a>,</p></blockquote><p></p>
[QUOTE="Gbjbany, post: 1223358, member: 31223"] I purchased a Firstgear Kilimanjaro in November 2013 - early this year 1 of the snaps on the front came off , i thought at the time oh well thats a shame , but i looked up their site and they give a 2 year limited warranty. So i contacted them (1-866-302-5676) and explained (after some struggle to explain a "popper" and a snap are the same thing), They asked for photo's and some background (receipt, size and address) and i sent them off in email the same day Next day i get a ups return label and a mail saying they sending me a new jacket and to return the old in the box !!!! - I truly was expecting a bit of back and forth on why the snap coming off was my fault, too rough etc - But no - nothing - GREAT Customer orientation I will be looking for first gear stuff again Hope the 2 year thing helps someone else - [URL="https://www.firstgear-usa.com/warranty"]https://www.firstgear-usa.com/warranty[/URL], [/QUOTE]
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