I've had an unfortunate occurrence recently, which now allows me the opportunity to replace some of the body panels in the nose faring along with the headlamp bucket on my '05 FJR.
Searching for the parts needed I found that the best prices on these parts was from Partzilla.com. Further investigation shows that this website is run by the same folks who run Boat.net. Interestingly the prices were actually lower on the Partzilla web site than on the sister Boats.net site.
Order was placed on 05/18/13 for four parts totaling a bit over over $600. I watched the order status and after a several days, on 5/23 received email notice that the order had been sourced, and had shipped. Great... I'll be able to patch the old Bass Bote Blue Beauty up in plenty of time for our planned trip to Canada for CFR.
The email notice contained a FedEx Ground waybill number and indicated that all 4 parts were shipped on that tracking number, but when I clicked on it, or entered the number into FedEx tracking it came up as invalid. No problem, sometimes these things take a while to update. Right?
A few days later on 5/29 a package arrived (with a completely different waybill number on it.) It was badly (loosely) taped up, with far too little packing material inside it for the fragile parts. When I opened the box I was dismayed to find that it only contained 2 out of the 4 parts that I had ordered. It had the two painted faring parts I need but not the most expensive and critical part, the headlight bucket, or the little front tuning fork logo (not important).
I called and contacted their customer support people and explained what had happened. The operator took my information and indicated that they would process it and get approval to "re-ship" the missing parts.
I received no updates for a few days, and the order status never changed on their web site, so I called again to get a status update. At that time the agent told me that the missing parts had already been shipped and gave me another FedEx waybill number. When I looked up that waybill number at FedEx it showed that this second package had been delivered on Friday 5/31 and "Left at Garage."
WTF? I was here all day on the 31st and there were no FedEx trucks that day, and no parts had been left here, so where had it been left? I called FedEx and gave them the tracking number and they told me, yes it had been dropped off and left at the garage. I asked them what the address they had was, and she told me a completely different delivery name and address, across town in my same town.
I drove over to that address and caught the recipient at home, luckily, talked to him and sure enough yes, he had received a package from Partzilla.com on the 31st. But that was some stuff that he had ordered for his four wheelers from them.
Back home, on the phone to Partzilla.com customer service and relayed my findings, the agent now said they would need to investigate and file a claim with FedEx for the allegedly mis-delivered package. I told her, no... I think you are the ones who have made the mistake here since your system can't seem to keep your own waybill information straight. The package arrived 2 days after the parts were discovered missing by me, so they would have had to be clairvoyant to have shipped them by FedEx ground from Georgia to arrive that soon.
The original FedEx order still shows the bogus waybill on their web site, BTW.
Believe it or not, it gets even better...
So they tell me that now they need to get approval "from my manager" to ship me the parts that I am missing (because they failed to put them in the box.) Three more days later, checking status with them each day, they now have great news for me today:
"Congratulations... the re-order has been approved by my manager. The new order number is XXXYYYZZZ."
"When will I expect to see these parts then?"
"Oh we have to re-order them from Yamaha. They won't be available here to ship to you before the 14th."
I check on the given Order # XXXYYYZZZ and, you guessed it, it doesn't exist on their own web site.
I just found a guy on eBay (located in California) that told me on the phone that he has the required headlight bucket in his hand and that he will sell it to me and ship it out tomorrow.
This is going to cost me $336 for just that headlight, as compared to the 268.77 that I already paid nearly a month ago to Boats.net (aka Partzilla), so I can get this damn thing before my planned trip.
I will never, ever do business with these inept incompetents again.
As usual, YMMV.
Searching for the parts needed I found that the best prices on these parts was from Partzilla.com. Further investigation shows that this website is run by the same folks who run Boat.net. Interestingly the prices were actually lower on the Partzilla web site than on the sister Boats.net site.
Order was placed on 05/18/13 for four parts totaling a bit over over $600. I watched the order status and after a several days, on 5/23 received email notice that the order had been sourced, and had shipped. Great... I'll be able to patch the old Bass Bote Blue Beauty up in plenty of time for our planned trip to Canada for CFR.
The email notice contained a FedEx Ground waybill number and indicated that all 4 parts were shipped on that tracking number, but when I clicked on it, or entered the number into FedEx tracking it came up as invalid. No problem, sometimes these things take a while to update. Right?
A few days later on 5/29 a package arrived (with a completely different waybill number on it.) It was badly (loosely) taped up, with far too little packing material inside it for the fragile parts. When I opened the box I was dismayed to find that it only contained 2 out of the 4 parts that I had ordered. It had the two painted faring parts I need but not the most expensive and critical part, the headlight bucket, or the little front tuning fork logo (not important).
I called and contacted their customer support people and explained what had happened. The operator took my information and indicated that they would process it and get approval to "re-ship" the missing parts.
I received no updates for a few days, and the order status never changed on their web site, so I called again to get a status update. At that time the agent told me that the missing parts had already been shipped and gave me another FedEx waybill number. When I looked up that waybill number at FedEx it showed that this second package had been delivered on Friday 5/31 and "Left at Garage."
WTF? I was here all day on the 31st and there were no FedEx trucks that day, and no parts had been left here, so where had it been left? I called FedEx and gave them the tracking number and they told me, yes it had been dropped off and left at the garage. I asked them what the address they had was, and she told me a completely different delivery name and address, across town in my same town.
I drove over to that address and caught the recipient at home, luckily, talked to him and sure enough yes, he had received a package from Partzilla.com on the 31st. But that was some stuff that he had ordered for his four wheelers from them.
Back home, on the phone to Partzilla.com customer service and relayed my findings, the agent now said they would need to investigate and file a claim with FedEx for the allegedly mis-delivered package. I told her, no... I think you are the ones who have made the mistake here since your system can't seem to keep your own waybill information straight. The package arrived 2 days after the parts were discovered missing by me, so they would have had to be clairvoyant to have shipped them by FedEx ground from Georgia to arrive that soon.
The original FedEx order still shows the bogus waybill on their web site, BTW.
Believe it or not, it gets even better...
So they tell me that now they need to get approval "from my manager" to ship me the parts that I am missing (because they failed to put them in the box.) Three more days later, checking status with them each day, they now have great news for me today:
"Congratulations... the re-order has been approved by my manager. The new order number is XXXYYYZZZ."
"When will I expect to see these parts then?"
"Oh we have to re-order them from Yamaha. They won't be available here to ship to you before the 14th."
I check on the given Order # XXXYYYZZZ and, you guessed it, it doesn't exist on their own web site.
I just found a guy on eBay (located in California) that told me on the phone that he has the required headlight bucket in his hand and that he will sell it to me and ship it out tomorrow.
This is going to cost me $336 for just that headlight, as compared to the 268.77 that I already paid nearly a month ago to Boats.net (aka Partzilla), so I can get this damn thing before my planned trip.
I will never, ever do business with these inept incompetents again.
As usual, YMMV.
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