zzzzip
Well-known member
A latch that secures the lid on my 1450 Pelican broke without any indication there was a problem. I have been using it on different bikes for 3 or 4 years. I contacted Pelican HQ in California by email asking if this was something covered by their "lifetime" warranty. I figured not---wear and tear issue.
They immediately responded saying they would send me a new latch, asked the color and how many. I asked for 2 figuring the other one would fail eventually. Next day they advised new ones were on the way at no charge. I got them a couple of day later. SIX of them with mounting pins!!!
Great service backing their product. I always considered them a bit expensive, but looks like you get what you pay for in this case.
They immediately responded saying they would send me a new latch, asked the color and how many. I asked for 2 figuring the other one would fail eventually. Next day they advised new ones were on the way at no charge. I got them a couple of day later. SIX of them with mounting pins!!!
Great service backing their product. I always considered them a bit expensive, but looks like you get what you pay for in this case.