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FJR Motorcycle Forums
Technical & Mechanical Problems
FJRF013 - Transmission Recall for Second Gear (DE, UK, CA, & US) (2016-2020)
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<blockquote data-quote="SkooterG" data-source="post: 1439982" data-attributes="member: 118"><p>With the information that is out there on the web and forums like these, why-o-why did you drop your bike off at the dealer before they had parts on hand? That is on you. Frankly, your dealer should not have taken the bike until parts were on hand. That is on them. Why didn't you try to get the repair done 6 months ago instead of 3, at the start of the riding season.</p><p></p><p>Sorry, but I don't necessarily see poor customer service from Yamaha Corporate. I see a lack of planning and foresight from you, and some poor planning and customer service from your dealer. Which is unfortunately not new from many dealers.</p><p></p><p>No doubt this is a crappy situation. But taking control of the process up front with clear communication and expectations set with your dealer makes it relatively painless.</p><p></p><p>Btw, have you attempted writing, or calling Yamaha Corporate Customer Service to inquire about the availability of your recall parts? That can help. Don't necessarily believe what your dealer is telling you.</p></blockquote><p></p>
[QUOTE="SkooterG, post: 1439982, member: 118"] With the information that is out there on the web and forums like these, why-o-why did you drop your bike off at the dealer before they had parts on hand? That is on you. Frankly, your dealer should not have taken the bike until parts were on hand. That is on them. Why didn't you try to get the repair done 6 months ago instead of 3, at the start of the riding season. Sorry, but I don't necessarily see poor customer service from Yamaha Corporate. I see a lack of planning and foresight from you, and some poor planning and customer service from your dealer. Which is unfortunately not new from many dealers. No doubt this is a crappy situation. But taking control of the process up front with clear communication and expectations set with your dealer makes it relatively painless. Btw, have you attempted writing, or calling Yamaha Corporate Customer Service to inquire about the availability of your recall parts? That can help. Don't necessarily believe what your dealer is telling you. [/QUOTE]
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FJR Motorcycle Forums
Technical & Mechanical Problems
FJRF013 - Transmission Recall for Second Gear (DE, UK, CA, & US) (2016-2020)
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