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FJR Classifieds
Dealer & Vendor Feedback Forum
Pelican.com
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<blockquote data-quote="zzzzip" data-source="post: 1385928" data-attributes="member: 270"><p>A latch that secures the lid on my 1450 Pelican broke without any indication there was a problem. I have been using it on different bikes for 3 or 4 years. I contacted Pelican HQ in California by email asking if this was something covered by their "lifetime" warranty. I figured not---wear and tear issue.</p><p></p><p>They immediately responded saying they would send me a new latch, asked the color and how many. I asked for 2 figuring the other one would fail eventually. Next day they advised new ones were on the way at no charge. I got them a couple of day later. SIX of them with mounting pins!!!</p><p></p><p>Great service backing their product. I always considered them a bit expensive, but looks like you get what you pay for in this case.</p></blockquote><p></p>
[QUOTE="zzzzip, post: 1385928, member: 270"] A latch that secures the lid on my 1450 Pelican broke without any indication there was a problem. I have been using it on different bikes for 3 or 4 years. I contacted Pelican HQ in California by email asking if this was something covered by their "lifetime" warranty. I figured not---wear and tear issue. They immediately responded saying they would send me a new latch, asked the color and how many. I asked for 2 figuring the other one would fail eventually. Next day they advised new ones were on the way at no charge. I got them a couple of day later. SIX of them with mounting pins!!! Great service backing their product. I always considered them a bit expensive, but looks like you get what you pay for in this case. [/QUOTE]
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