My experience with Triumph is that it comes down to how well an individual local dealer stocks parts and is willing to care for his customer. I got too familiar with the UPS delivery guy for our area.
So... if I was looking for a superbly designed motorcycle that might have some mechanical problems, will definitely cost too much, will be relatively unsupported (at least here in the US), and I felt like drinking the BMW superiority Kool-Aid, well, I know where I'd turn straight away.
Yeah...Like the Triumph is going to have any better product support.
As long as the customers are willing to come in more often and pay more than for a Jap bike, sure.
Actually, BMW has very good support and will go to great lengths to ensure their customers are taken care of.
Hmmm, not what Super Tenere owners defecting from BMW ranks or the reviews wrote. It was something about the GS winning only because they had to declare a winner, but
Yamaha has built yet another GS wannabe and not even done an admirable job doing it.
"This was one of the closest contests in MCN history." (MCN)
"In fact, of all the comparison tests we've worked on, none was a tougher call to make than this one." (Rider)
AVGeek acknowledged knowing that he knew he should've had crash bars on the bike and wanted to ride. Can't say I blame him, but I also wouldn't fault the bike for that one.
Just ask AVGeek who dropped his S10 at a near stop on a trail and had to have it towed home because it punched the radiator. Not good...
Hard crash? Yep. It's why Yam gave the Super Teneres first to the Aussies and South Africans. And then made changes before the bikes came to the States. Here's a hard crash that recently took place in South America:
I have seen you GS-A go down hard, bend hard parts, and nearly flip over...Then the rider got back on it and rode it home.
Rode home? No just continuing with his round the world trip. And unlike Ewan and Charlie, he didn't have to weld the frame.
Umm, not quite right there, either. The Super Tenere forum is loaded with ex-GS owners. I've rented GS's for years and while agreeing that the bike works and is the originator of the shaftie off-road group, it's no coincidence that I never bought one. Besides the fact that I don't like it or trust the series, for the price difference I could have bought the Yamaha, some basic farkles, plus bought a used DR-Z for true off road without the weight of either 1200. And never will I worry about the GS:
People can talk smack about the GS-A all they want, but most of it is just talk. Most people who have complaints about them have never ridden one. They're drinking their own form of Koolaid just cuz they think it sounds cool.
Clutch smells or burning, the hot oil engine smell
Occasional starting problems
Rear wheel flanges cracking
Issues with canbus or water getting into the fuel controller
I do wish the Tenere weighed less, but turn off the traction control and it'll haul ass quite well. As my tires are getting closer to replacement I've really appreciated the TCS and ABS. When I've had it on its side (twice), it's been easier to pick up than a GS.
Back to the Explorer topic, I really want to like it, especially with the triple. The photos and specs blow my skirt up.
Near-BMW cost, Tenere weight, and Triumph variability in parts and support do concern me though.
Time will tell.