hotrod502
Active member
About 8 months ago, I resigned a 2 year contract with Cingular and added a second line for my son. I had the phone shipped to my work addy, so I could see and charge the phone. When I put the sim card and battery in I noticed a little pink dot on the back. I figured it was something new with cingular or the Nokia phone(I never have had a nokia or a dot on any of my phones) About 2 months later, my son tells me the phone is asking for some kind of code before it will work. I call Cingular and tell them the problem, the agent asks for the # behind the battery and gives me a another # to unlock the phone. The phone now works..great. I hang up give the son his phone back and he runs off making calls to all the girls he hasn't be able to talk to for the last few hours.
Yesterday, my son brings me his phone and tells me he can only use the speakerphone to answer or make calls and it has this little headphone in the middle of the screen. We break out the book and look for the symbol..nothing. I go through all the settings..nothing. After about an hour I decide, I'll call AT&T to see if they can help me. The first guy walkme me through the process of removing the sim and battery to reset the phone. Doesn't work. He tells me it's something that will have to be sent in to be fixed, they have been having a problem with this on many of this same phone. Now comes the fun part.. He tells me to take the battery out and tell him what color the dot in the back is.. I already know it is pink and tell him. Well, it seems this DOT is to detect water. I get the run around for about 15 minutes about how the DOT could not have been pink when I got the phone. Finally I get transfered to a manager in the warrenty department. By this time, I'm really pissed that I going to have to pay $150 for a new phone. I go over the same thing with the manager and tell him I have been with Cingular since 2001 and never once had a problem with any phone or service. He puts me on hold for a minute and then he tells me, he wants to thank me for being a customer for so long and that they will credit me the amout to get phone replaced and tells me they are sorry for any problems I have incured. They will be sending out a new nokia something or other, the top of the line phone since they no longer have the 8 month old Nokia I currently have.
I know this is a bit long but I really made me feel a bit better about AT&T. I just wonder how many people have had to take the run around to get the service they are supposed to get. When I get this phone I will check the back for that dot that is supposed to be white.
Yesterday, my son brings me his phone and tells me he can only use the speakerphone to answer or make calls and it has this little headphone in the middle of the screen. We break out the book and look for the symbol..nothing. I go through all the settings..nothing. After about an hour I decide, I'll call AT&T to see if they can help me. The first guy walkme me through the process of removing the sim and battery to reset the phone. Doesn't work. He tells me it's something that will have to be sent in to be fixed, they have been having a problem with this on many of this same phone. Now comes the fun part.. He tells me to take the battery out and tell him what color the dot in the back is.. I already know it is pink and tell him. Well, it seems this DOT is to detect water. I get the run around for about 15 minutes about how the DOT could not have been pink when I got the phone. Finally I get transfered to a manager in the warrenty department. By this time, I'm really pissed that I going to have to pay $150 for a new phone. I go over the same thing with the manager and tell him I have been with Cingular since 2001 and never once had a problem with any phone or service. He puts me on hold for a minute and then he tells me, he wants to thank me for being a customer for so long and that they will credit me the amout to get phone replaced and tells me they are sorry for any problems I have incured. They will be sending out a new nokia something or other, the top of the line phone since they no longer have the 8 month old Nokia I currently have.
I know this is a bit long but I really made me feel a bit better about AT&T. I just wonder how many people have had to take the run around to get the service they are supposed to get. When I get this phone I will check the back for that dot that is supposed to be white.
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