Has anyone received a recall notice

[kaitsdad]

Just wondering - I've now had Wonky for 3 months - and I've had absolutely no communication from Yamaha whatsoever -

Anyone out there receive anything? :huh: Any love notes? Thank You's? Eff Offs?

 

[Chris G]

Anyone out there receive anything?

Nothing here, do we know that Yamaha will send something? I stop by the dealer the other day and asked about it and they were no help, my local dealer really sucks anyway and I might have to take the bike out of town to have it fixed.

Also thought I would get some kind of warranty info from Yamaha, like how long I have to go on the warranty and yes it’s in my name but haven't got that either. I know I lost 2 weeks of warranty while the bike was sitting at the dealer waiting for a buyer.

Chris G

 

[starcruiser(aka downn2)]

Anyone out there receive anything?

Nothing here, do we know that Yamaha will send something? I stop by the dealer the other day and asked about it and they were no help, my local dealer really sucks anyway and I might have to take the bike out of town to have it fixed.

Also thought I would get some kind of warranty info from Yamaha, like how long I have to go on the warranty and yes it’s in my name but haven't got that either. I know I lost 2 weeks of warranty while the bike was sitting at the dealer waiting for a buyer.

Chris G

From my short experience, Yamaha Dealers couldn't survive if the actually had to fix something...Thank God, the bikes are bulletproof.....This dickwad dealer I bought my FJR from has taken almost a week to put on a battery tender and lojack...Bought the BIke last Thurs.....Said they'd have it ready the next day, then it was Saturday, then Monday........I showed up yesterday Tues Morn only to find the bike in pieces and a bunch of kids joking around back in the Air Conditioned service office. Then some kid approaches me and tells me their insurance co won't allow the public in the workshop...What a line of CROCK! Then my salesman tells me they've been real busy,,,had 10 jetskies to get out over the weekend....More BS...I don't give rats ass about jetskies.......Anyway,My old HONDA DEALER invited their customers to watch the guys do the work..So far the difference is like a Chev dealer vs a Lexus dealer........and that's bad. The JFR maybe a great bike, but I don't think I can put up with this HighSchool Mentality......The minute Honda comes out with a competing model....I'm out of here...

 

[Chris G]

Chris G

The minute Honda comes out with a competing model....I'm out of here...

Whoa don't give up that easily. Find a dealer that is willing to take the time to work with you. I have worked at several motorcycle shops and can tell you they are all different when it comes to customer service.

The last Honda dealer I worked at I couldn't believe the complete disregard for the customer satisfaction. All they cared about was the bottom line. :angry:

So take the time to find a dealer that doesn't suck and stick with it. Sometimes it helps to find the one person that actually cares about his/her job and wants to help you out. Keep dealing with that person. Honda makes some reliable bikes but i doubt they will ever build an FJR competitor....sorry ST owners!

Chris G

 

[designeraccd]

Honda does have a "competing" model...the ST 1300. Of course the FJR is faster and runs happily on regular which the ST doesn't. Both bikes, with aftermarket saddles, are very comfy, fast, long range bikes. However, having owned 2 FJRs and an '04 STzzz...the FJR is the "better" bike. Find a decent dealer...mine treats me and my bikes GR8! DFO

 

[PlaynGuitar]

hey Chris!

forgive the quick thread hijack here. Just wondering if your picture was taken at Velocity cycle in Richmond? thats quite a candy store... those folks have some amazing bikes tucked in there. been awhile since we've stopped in, but they were just plain great people the last time we did. My wife sold them a BMW 80th Edition Rockster a long time ago and they couldn't have been friendlier. Great experience.

now trying to turn this back into a meaningful thread intersect...

fwiw, you're on target as regards finding the right dealership & service cat. it will almost always come down to the sense you get from talking to that one individual that really seems to care and is willing to spend the time with you. several years ago I had my most memorable service experience during the 6000 mile maintenance on a BMW RT. the tech invited me back to the lift where my bike was waiting for the work. before he dug in he asked me several questions about my riding style, where I rode, how long, how fast, was I commuting, all sorts of things to help him understand how I was handling the bike. he then explained how he was tailoring his fixes to my bike based on those answers. he then provided detailed information about the bike and some helpful advice about at-home maintenance. I probably spent somewhere between 45 minutes and an hour with him. man, I'll tell you what... that completely impressed me as a customer. if the freaking things weren't so darned expensive I may have ended up with another beemer. frankly I'm glad I didn't -- I think the FJR is a much better value all around and is more fun to run. but that service experience became the standard to beat. I haven't forgotten it and wondered how you identify folks in the service "network" that operate that way. maybe one of the things these forums can help with.

best regards!

Patrick

 

[borrec]

Called my dealer and talked to the lady in charge of warranty work. I explained the instant MPG problem and she found the tech memo from Yamaha. She has ordered the new display and will call me when it arrives to schedule the exchange while I wait.

 

[kaitsdad]

Thanks, everyone.

From these responses, I get the impression that there's no "active" process that Yamaha uses to deal with these situations. They leave it in the dealer's hands to respond to the bulletin. I.E., if the dealer is proactive with good customer service skills, they will contact the buyers - if not, then it's up to the buyer to deal with it.

Ya know, it's kind of like buying a lawnmower in that regard, isn't it? (asbestos underwear on- this statement for the benefit of Yamaha corporate)

So - this means that I'm going to contact a dealer OTHER than the one I purchased Wonky at.

Based upon other member's experiences with dealers local to me, I'm going to call Yamaha of Cucamonga for this once I return from WFO5.

Does anyone out there have access to a copy of the tech bulletin? Oh Tony .... ?

 

[mdisher]

There are (4) Yamaha dealers in my area and they all blow when it comes to service and custoemr service. I drove 150 miles away from Cincy to purchase my bike in hopes of finding a dealer that cared. They cared alright, until the deal was done

I think being a prick is a pre-requisite to being a moto-dealer.

-------------

I used to try to understand that their margins are thin but that only means they need to work even harder at providing good service so that you'll spend the extra couple bucks to buy from them instead of ordering online. I would support my local dealers if they didn't treat me like crap.

I have had too many bad experiences. I use them as parts depots for emergencies only now. It's sad, really, really sad. But maybe in a 5-10 years someone will get it and there will be a few less dealers, but they will be dealers that give a damn.

-MD

 

[Groo]

There are a few good ones... a few of which are referenced in the Dealer Info. section of the forum.

 

[paste007]

I had noticed the 17 mpg issue, but it really hadn't been a big concern. However, after reading on this forum, about Yamaha's willingness to correct the propblem, I brought it to my local dealer's attention. After a week, they said that yes, Yamaha would send a replacement. A few weeks later, they called and I took my '06 FJR A, into the shop. They had to replace the entire speedo unit, which they did at no charge. With the new unit my odo then read 000000, versus the 8250 when I took it in. No dmv tag was attached to any part of the bike, noting the previous mileage.

Regarding the overall perception of dealers, I've found that in any business, it's the people that you deal with, not the company. If you've currently got great service people and they leave that dealer, your future dealings pretty much depend on the quality of the replacement. People relationships, not company relationships, are what's important.

 

[RadioHowie]

Ya know, it's kind of like buying a lawnmower in that regard, isn't it? (asbestos underwear on- this statement for the benefit of Yamaha corporate)

KD, you really hit the nail on the head with this statement. No asbetos underwear needed for my reply, but I might need to join you in the underwear department with what I'm about to add...

As to your assessment, for some of us, the FJR really IS no more than a lawnmower. It's simply a tool to get a job done. For some, who may have been off cycles for years, it's a special purchase that transcends a trip to Sears for a new ratchet. Same for a new rider, or one who's been on crappy bikes for so long they had no idea a motorcycle could be this good and satisfying.

For others, myself included, the FJR is an appliance. A great one, granted, but still, it's not "sliced bread" or "indoor plumbing" in a world-shattering, benchmark-setting scheme of things. For me, it's just what I'm driving now. A couple of years from now, my ass will be firmly planted on something else

Is it the most memorable motorcycle I've ever owned? Not really. I'd hand that honor to either my '80 Z1R-TC or my '84 GPZ900R. May even consider my old H2 triple in that regard.

All this is NOT to say the FJR ain't a great bike. It is. But my Snapper 21" walk-behind is a great mower and what it all boils down to is if a product, ANY product, meets or exceeds one's expectations. In that I agree with your lawnmower analogy. We, as FJR owners, aren't gonna get any better attention than that JetSki guy in line behind us, and there's no reason we should. His dollar is just as important to the dealer as ours is. Besides, I'd bet they're making a hell of a lot more money annually on their PWC sales than they are on motorcycle sales. We just "think" we deserve more attention.

I guess I'd like to think I'm being a little more realistic about how we're treated as customers, since I don't think motorcycle riders/owners are any more "special" or deserving then lawnmower or JetSki customers.

However, if the dealer sucks in respect to whatever product they're selling, then run like hell and tell ALL your buddies. :clapping:

 

[chickey191]

My dealer called me a week ago and told me that there had been a recall. I have not recieved anything in the mail. Said he would call me again after the ordered part arrived.

I called them yesterday to schedule an appt. for new tires and they said that the part arrived.

I'll be getting the new guages on Friday (and new tires).

Great deal - brand new tires on a bike with 0 miles (actually it will be right at 8,000 when I take it in). at least I'll keep the oil change interval about the same.

 

[Chris G]

hey Chris!
forgive the quick thread hijack here. Just wondering if your picture was taken at Velocity cycle in Richmond? thats quite a candy store... those folks have some amazing bikes tucked in there. been awhile since we've stopped in, but they were just plain great people the last time we did. My wife sold them a BMW 80th Edition Rockster a long time ago and they couldn't have been friendlier. Great experience.

Nope that picture was taken in Christchurch NZ at the Britten museum. It's a small museum in John Brittens office building dedicated to him and the bikes he built. He's been dead for 10 years or so but his employees keep it up and take it as part of their job to let you in and show you around. Kind of a motorsports meca for those of us that are into special bikes and the people that built them.

As for Velocity yea they do have some great bikes, even had a Munch Mammot in there for a while. I think they are trying to become the biggest Ural dealer in the country now and have focused a lot of effort on that.

Thanks

Chris G

 

[PlaynGuitar]

now thats a museum I'd love to see... and a country I'd love to visit. I'm sure both were awesome. regardless, a great picture -- you sure don't get a chance to see those bikes too often. very nice!

best regards.

Patrick

 

[twowheelnut]

No lovin' from Mother after your purchase? Not even a TSB? Hmmm. I got a thank you note from the Customer-Relations-dude-who's-name-I-forget, the YES package, a questionnaire from a questionnaire firm who's hired by companies to question their customers who buy shit from 'em and the special class of '05 owners who were held back a half year got ball caps.

You've been cheated! Call your attorneys and file a class action lawsuit! It is, after all, the American way.

:grin:

 

[Cal24Master]

Anyone out there receive anything?

Nothing here, do we know that Yamaha will send something? I stop by the dealer the other day and asked about it and they were no help, my local dealer really sucks anyway and I might have to take the bike out of town to have it fixed.

Also thought I would get some kind of warranty info from Yamaha, like how long I have to go on the warranty and yes it’s in my name but haven't got that either. I know I lost 2 weeks of warranty while the bike was sitting at the dealer waiting for a buyer.

Chris G

You didn't lose any warranty. The warranty starts the day you take delivery, not when the dealer gets it. You factory warranty expires the day before your date on the following year.

I don't think Yamaha will send out any notices until they have enough parts in the country to fix all the bikes. They are probably using up most of the parts building bikes for those waiting for delivery first, then fixing the minor problem in the other ones.

Tom

 

[twowheelnut]

You didn't lose any warranty. The warranty starts the day you take delivery, not when the dealer gets it. You factory warranty expires the day before your date on the following year.
I don't think Yamaha will send out any notices until they have enough parts in the country to fix all the bikes. They are probably using up most of the parts building bikes for those waiting for delivery first, then fixing the minor problem in the other ones.

Tom

According to bounce, that is not true of the YES warranty on bogusly ordered bikes. His recent post indicated that the warranty kicked in when the bike was delivered to the dealer, which could have been months before the dealer sold it.

I think I got that right - bounce?

 

[snap1945]

Went to my local dealership for an oil change and was told about the recall. Part was ordered and they are suposed to call when it comes in. They also told me they forgot to change my shaftdrive fluids when I was last in. I have my doubts that they did any of the checklist in the book.