Letter of appreciation to Yamaha

[ELP_JC]

Hey guys, I don't know about you, but compared to all other problems I've had with motorcycles, including Honda, Yamaha impressed me on how quickly they fixed our problem.

The reason of this thread is most of us always take the tiime to complain about something, but seldom praise people who deserve it. To make this a better world, I'm going to do just that, and I invite you to do the same if you think Yamaha (and Steve Hamilton) deserve some credit. Just hung up with Steve (HE CALLED ME), who informed me about the ECU and how to get the fix done, just like he promised. I mentioned I wanted to send a letter to somebody praising him, and he humbly said the entire customer relations department deserves the praise, and that it'd mean a lot to the entire department if a customer sends such a letter of praise. I told them I was going to do it one better: start this thread to hopefully encourage Yahama to rapidly take care of problems in the future. It's up to you if you want to make this a better world gentlemen . I'll specifically mentioned Steve, but apparently they work as a team, so will thank the team as well.

Here's the info where to send it:

Yamaha Motor Corporation

6555 Katella Ave.

Cypress, CA 90630.

ATTENTION: Customer Relations

Take care.

JC

 

[snikr]

I think this is a GREAT idea. How many times where you work has this ever happened to you? Where I work it does happen but not very often. When it does it makes one feel good about the job they are doing.

Tom

 

[Medium Al]

I just got off the phone with Steve, thanked him personally for helping all of us out. I asked him how many calls he fielded on this, he said over 100. I asked him a few other things, basically the info we had last week regarding calling the dealer etc. has been superceded by the TSB. Maybe it was due to our bitching who knows, but now all owners of 06/07 FJR's will get the letter and all are eligible for new ECU's regardless of warranty status. Essentailly replacing every ECU in Gen II bikes. Not bad. Before the estrogen levels get too high, I am still not pleased with the way this was initially handled, we'll see how I feel when I get my new ECU and the roads thaw out next spring.

 

[Warchild]

This is an outstanding initiative, and I urge all affected owners to take a few minutes to do this.... it will do WONDERS for the morale of the folks in Cypress.

 

[greg97224]

This is an outstanding initiative, and I urge all affected owners to take a few minutes to do this.... it will do WONDERS for the morale of the folks in Cypress.

I'm in, that is a great idea, they deserve it. It seemed like a long time to some of us, but for a huge company like Yamaha, it was light speed.

Many thanks.

Greg

 

[twowheelnut]

An excellent move. A select few of you may even want your lawyers to compose and send the letter.

 

[TNT]

Steve just called me and he called the dealer where I took my bike for service! They now have the part on order. I thanked him multiple times on the phone, but I think the letter is a great idea too!

Vicki

 

[Bounce]

For a little perspective, it took Honda about 3 years to address their EFI/ECU changes on the GL1800 Wing and the whole time they refused to talk to anyone about what was going on.

Kudos to Yamaha!

 

[OrangevaleFJR]

I don't own an '07 but the way Yamaha addressed this issue, and other issues that have been brought to their attention, and those that they went and found, has impressed me so much that I recently added the red font line in my signature.

I will send them a nice letter too!

 

[JR'SFJR]

I agree completely, but this won't have been solved as quickly without this forum and a couple of special members that put alot of extra effort into supplying Yamaha data. Thanks!!!!!!

 

[raclow]

Kudos to Yamaha!!! :yahoo: :yahoo:

 

[protondecay123]

They are a bureaucracy for sure but its nice to see Yamaha take care of the problem.

 

[otrfjr]

This is an excellent idea! Thank you for starting the thread and inviting folks to contribute to the good will between owners and Yamaha.

The reason of this thread is most of us always take the time to complain about something, but seldom praise people who deserve it. To make this a better world, I'm going to do just that, and I invite you to do the same if you think Yamaha (and Steve Hamilton) deserve some credit. Take care.

JC

 

[Ignacio]

The reason of this thread is most of us always take the tiime to complain about something, but seldom praise people who deserve it. To make this a better world, I'm going to do just that, and I invite you to do the same if you think Yamaha (and Steve Hamilton) deserve some credit.

Although I sometimes question your serotonin levels and wonder if you're bipolar....this is a great idea. :yahoo:

I'll be drafting one up myself this evening.

 

[stormrider]

Thanks for the info.

I will have a letter out before the weekend is over

 

[ELP_JC]

Although I sometimes question your serotonin levels and wonder if you're bipolar....this is a great idea. :yahoo:

You can say that again... except I don't have a doubt . You're weird even when it comes to compliments. But damn, I'll take it :lol: . Later.

JC

 

[TruWrecks]

This is the letter I sent to my dealer and Yamaha yesterday. Although this is dealer specific, feel free to plagiarize as needed.

"To whom it may concern,

I bought a 2007 FJR1300A from (dealers name removed to avoid slander). The sales staff was accommodating and helpful, but the service department was a different story. I had a few concerns about my FJR after riding it around Mt. Hood on HWY 26 last Spring. The bike began running very poorly and would not respond to throttle input in a progressive manner. The engine would loose power, then lunge forward when the throttle was increased by about 20%. This behavior has caused my FJR to push wide in a few corners putting me in a vary dangerous situation on a few corners.

I took my FJR to (dealers name removed to avoid slander) to have it checked for proper operation. The service manager informed me that the bike was running like that because it set to be very lean from the factory. I have built and tuned a few cars in my days, and I can assure you it wasn't running lean. I pressed for the service manager to diagnose my bike. He told me that they would gladly do it, but would charge me the full hourly rate, and would drill and tap the headers on my bike to do the testing, as he didn't think this was a warranty issue. It was pretty hard to believe that a 6 week old, completely stock motorcycle, wasn't under warranty for diagnosis. I promptly left (dealers name removed to avoid slander) in total disgust.

I tolerated the behavior of the FJR for a few more weeks until I found that other FJR owners were experiencing that same erratic symptoms that I had observed. At that time I called Adventure Motorsports on the advice of a fellow FJR rider. I was connected to the service department and spoke with Chris. He was very professional and listened to my concerns. I then brought my FJR to your service department for diagnosis. The guys in service took my report and documented all of my concerns. Chris and myself have since spent many hours working with Yamaha to figure out what was happening with the FJR while changing altitude.

My FJR in now fixed and is now operating like the motorcycle I originally bought, even under the conditions that cause the improper operation.

Chris, and staff, we very professional about the entire process. They have exemplified the standards of a Five Star Dealer. They have secured my loyalty as an Yamaha and Adventure Motorsports customer, and that is no easy task.

I want to extend my thanks to the Adventure Motorsports Service department and the Support Specialists at Yamaha Motors, Cypress, CA. This is what makes Yamaha a great product.

Thank you,

Doug ******"

 

[uctofeej]

I'm onboard with this! My dealer called this morning to let me know my ECU was ordered following the TSB release. The Cypress gang did a fine job, which will go a long way for future sales.

 

[ColoradoFJR]

I just got off the phone with Steve, thanked him personally for helping all of us out. I asked him how many calls he fielded on this, he said over 100. I asked him a few other things, basically the info we had last week regarding calling the dealer etc. has been superceded by the TSB. Maybe it was due to our bitching who knows, but now all owners of 06/07 FJR's will get the letter and all are eligible for new ECU's regardless of warranty status. Essentailly replacing every ECU in Gen II bikes. Not bad. Before the estrogen levels get too high, I am still not pleased with the way this was initially handled, we'll see how I feel when I get my new ECU and the roads thaw out next spring.

I am somewhat confused, I thought most of the altitude problems were a '07 Gen II issue.

I am ashamed to say even though I live in Colorado at 5000 ft, I never got my '06 above 8000 ft this summer... I did not experience the altitude problem.

So should I expect a letter from Yamaha offering to replace my ECU in my '06?

EDIT

Just read all of the "Excerpts from M2007-016, The 2006/7 Altitude Fix" thread and found my VIN number is included - will wait and see if I get the letter before I call my local dealer